"Wendy’s has announced that it is automating its customer service loyalty program with AI, and expanding its relationship with Google to create an AI based Drive Thru to “automatically conduct conversations with customers, understand made-to-order requests and generate responses to frequently asked questions.” If you think that crafting a prompt with a chatbot was challenging, imagine being hungry, in a hurry, and stuck in a vehicle at a window while trying to have a conversation with a Google AI chatbot, while traffic backs up—and having the whole thing recorded and analyzed for a loyalty program. Or worse, to have an AI prep the meal, as Taco Bell, Pizza Hut, and KFC are currently experimenting with, get it wrong, and have no timely recourse." #privacy