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Replying to Mysterious Hamster

We've just enabled withdrawals for another 1000 accounts or so. We're still piecing together account balances and transaction history from our logs to recover the information that we lost last weekend.

About 80 accounts remain that still have locked funds because we suspect we may be missing withdrawal records for them. Our priority is to get those sorted out ASAP. More than that number will be missing deposits but we'll be tackling those in due course.

Missing deposits may be harder for us to confidently assign to the right users so we may end up asking for help with that but we'll update again when we have a clearer picture of what we can do with what we have.

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Coinsreporter 7mo ago 💬 1

Thanks.

How is that I'm still missing 4 to 5k sats.

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Mysterious Hamster 7mo ago

We're still missing a bunch of deposits that occurred after our database was rolled back. If you have specific ones you'd like us to look at please DM any transaction ID's or send them to support@coinos.io and we'll try to get to them ASAP.

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