Replying to Mysterious Hamster

SERVICE UPDATE:

Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it.

We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for.

Thank you for your patience as we work to restore service.

Adam Soltys
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hoppe 7mo ago 💬 1

Is Coinos really okay? This is a Lightning wallet, right? As far as I know, a data loss issue in a Lightning wallet is not just a simple problem of transaction records disappearing; it can lead to significant financial losses. It could be a serious issue where you might lose the entire channel capacity.

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idsera 7mo ago

This is a reason why I think all lightning custodial wallets should implement https://www.spark.money/ protocol, so they can provide self custodial lightning wallet to their users.