Chinese apps are letting public juries settle customer disputes
This story first appeared in China Report, MIT Technology Review’s newsletter about technology in China. Sign up to receive it in your inbox every Tuesday. Have you ordered food delivery lately? If you have, you probably know that particular feeling of frustration when you have to wait too long for your order or, when you finally receive…
https://www.technologyreview.com/2023/12/06/1084444/alibaba-meituan-public-jury-experiment/