In terms of answering questions, Ofcom says that there are constraints:

they are the regulator, and were involved in the development of the OSA.

they can provide guidance and support, but cannot make decisions. Ofcom can't take on that responsibility, and doesn't have access to all the information / evidence.

Ofcom doesn't want to be in a bind if it gives bad advice!

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Discussion

Ofcom says that it does not expect the same of small sites and services, as it does of larger sites/services.

It is a principles-based regulator, which as pros and cons. It gives flexibility, but can leave people feeling lost.