More #AI isn’t better, especially when it comes to #customerservice. Service business owners shouldn’t automatically jump on the AI bandwagon but instead should make a choice informed by their #BusinessStrategy (unlike CEOs of some large corporations we could mentions).
4 “rules” to consider:
1. Strike a strategic balance. For predictable tasks, such as payments, automation enhances efficiency and sacrifices little. Complex and varied customer needs, however, demand the flexibility and empathy of human expertise and interaction.
2. Leverage strengths. Use AI to navigate tasks such as data analysis and decision-making processes where objectivity and comprehensiveness are crucial.
3. Seek opportunities for synergy. Encourage dynamic interaction between human capabilities and AI technologies, so each can learn from the other.
4. Consider the context. Assess the specific needs and values of your customers to determine the appropriate mix of human and technological resources.
And recognize that this balance may shift over time as technologies advance and client expectations change
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