I don't think the government is working for me, but in Switzerland we have a lot of tools to course correct and stop the worse, or change things completely against their wishes.
The problem isn't the government in our case, but I'm pretty certain that age restrictions for adult content, games and even social media is actuallt popular in the wider population. This may not be apparentinf you suround yourself with libertarians or whatever who are completely detached from regular people.
As for what it can do for me? I think it will be an incredible tool for our direct democracy, as it will make digital signing of referendums and popular initiatives possible, which will significantly lower the cost to block unwanted changes by parliament. It also invreases accessability for government services for people with disabilities.
As for the promise that it is complete optional. we have the tools to hold them accountable. Ironically the E-ID even made those tools stronger.