This is a great piece. In big companies, its easy to fall into a routine of process like six sigmas - processes alleviates people from ground zero to an average standard (which is great for sustenance of companies and most people are comfortable here) but it limits those who can go further and make remarkable differences. It must have taken a lot for someone running a big company like that to keep pushing for change and innovate - its that cycle of changes that makes a difference.

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