Google just sucks.

My Pixel 7 Pro's touchscreen went out so I finally broke down and bought a Pixel 9 Pro XL to replace it. The screen started going out days after the Pixel 9 launch promo ended so I was determined to hold out for Black Friday deals. That was until Google sent me an offer for $150 off for being a Google One member. Last year Google only offered $150 off for Pixel devices on Black Friday so I figured I'd pull the trigger. I order myself a new Pixel 9 Pro XL and was excited to get it in.

Yesterday I see that Google has opened a new promotion for Google Play Gold members to get 30% off ($360)! I open a support ticket and see if they'll just apply the new promotion to my account and let me get the added savings. They refuse and say I'll need to refuse shipment when it arrives and reorder. Frustrating but ok.

Today the phone was set to arrive and I waited to get it canceled to be ready to order again. After not hearing a knock from anyone I check my email to see that it's been delivered and FedEx marks PERLICH as the signature. I immediately contact support to see why and they say they'll need to wait 24 hours to file a lost ticket if it's not there. I then ask if they can't just update the promo again and once again told no.

Google, a company that promotes carbon neutrality, would rather ship an empty box across the country, return a phone across the country and then ship the exact same phone model across the country instead of updating a database. Hypocrites at best.

While I've often ran my own servers for some things I've been a Google apologist for years and still subscribed to a number of their services for convenience. After this incident I've been given the push I need to make sure I don't give those assholes another sat worth of my value.