interesting. the more i think about it, it is nice for the callers to get that validation, like hey your parents are assholes, because that is the first step in healing these childhood wounds and then deciding how the caller wants to move forward and to what degree of a relationship they would like to have with these assholes

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Correct... And he'll never tell the caller what they should do. Most of the time it's just getting them to realize what happened and FEEL about it, instead of pushing those feelings away. Can't "just move past" something... Gotta process all the emotion that comes with it and be completely honest with yourself.