Purism seems to me to be a fundamentally dishonest company. They didn’t just communicate poorly, they lied. Repeatedly. And have refused to take responsibility for it. They stole from a large number of people. If people received a good product from them, the got lucky, or Purism just didn’t see a benefit in screwing then over at the moment.
Discussion
I sincerely hope they resolve their hardware manufacturing, hardware design and marketing issues and pull through. Regardless, it is an opportunity for competition like Pine64 and others. Pura Vida!