Nostr Web Client

Not sure which specific situation you’re referring to, but “give and take” takes on a different dynamic when the user is paying for a service, even on nostr. Nostr is decentralized, but businesses on nostr are not. If the service provider has a shortcoming with their product and also sucks at customer service, then they’re the ones failing to fulfill their side of the agreement.

TKay 3d ago 💬 1

To the same current situation we are all talking about. And I don’t disagree with this at all. You are absolutely, 100%, correct.

But business has decisions to make, compromises to deal with. At the end of they are not a good business they won’t last.

Also, Business should have clear terms of service on what they can deliver and what they can’t, maybe give the user alerts whenever possible, that what they are about to do could result in not ideal experiences.

I (we) pay for a lot of services that are not on nostr and they have their shortcomings also, this is not a nostr thing, this is life. It’s not like I’m 100% satisfied with every service I subscribe to.

Lastly, good and bad customer experience costs the same, so no excuse there.

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Discussion

corndalorian 3d ago 💬 1

Just so I’m clear, are you talking about the video thing between Ainsley and Nostr.build? 😂

TKay 3d ago 💬 1

😂😂

Yes, but also generally speaking.

corndalorian 3d ago

Lol got it 😂 To be clear, I think nostr.build probably offers one of the best services, paid or otherwise, on nostr. And they’re generally very helpful when it comes to customer service, but that exchange seemed like they were just throwing their hands up and giving up on a very basic issue that literally EVERY person uploading video faces. Not cool when you’ve got people paying you for a service directly related to the discussion at hand. No one, and I mean no one, uploads a video to nostr.build without intending for it to be streamed to mobile devices with various internet speeds. If they can’t figure out how to deliver a good experience for paying customers, then they have no business charging for that service.