Depends. Did they actually get their coins off or not?
I tried this same thing with my brother-in-law. He still has coins on binance.
Discussion
I guess some people like to learn the hard way
It took a direct phone call.
This note reminded me of him so I called. He started asking lots of questions. He might be able to get out before the window closes.
Call that person and have the instant feedback conversation. People have lots of questions when things go wrong.