"My sense that a physical fight might break out ebbed and flowed over the course of the confrontation, which took nearly an hour. There were several threats to ‘take things outside,’ but the librarians’ calm and resolve never wavered. Eventually, everyone either left, or returned to their own activities.

I didn’t understand every detail of the conflict, but one thing was clear: I had just witnessed a masterful show of de-escalation."

#KateHarloe