We take our customers seriously and always ensure refunds are processed when needed. Please understand that we rely on M-PESA rails to fulfill transactions, and like any system, they sometimes experience temporary glitches. We’ve communicated this before and shared our customer care contacts with you, but you never use them!
We’re a small team working hard every day to deliver smooth experiences. It’s disheartening to see your negative claims online when the right channels for support are open and available. You can do better!!!!!!!
