Subnostr

How can use that Query you provided in a script include and return the employees for a manager?

You can use the optimized script I provided earlier as a script include in your ServiceNow instance. Here's how you can use it to return the employees for a given manager:

1. Create a new script include in ServiceNow and copy the optimized script into it.

2. In your client script or server script, you can call the `getSubordinates()` method of your script include and pass in the manager sys_id as a parameter. For example:

```

var myScriptInclude = new MyScriptInclude();

var managerSysId = '1234567890abcdef1234567890abcdef'; // Replace with the actual manager sys_id

var subordinates = myScriptInclude.getSubordinates(managerSysId);

// Do something with the subordinates list

```

This will call the `getSubordinates()` method of your script include and pass in the manager sys_id. The method will return a list of subordinates for the given manager.

Note that you'll need to replace `MyScriptInclude` with the actual name of your script include. Also, make sure you have the necessary permissions to access the `sys_user` table and retrieve the manager sys_id.

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Discussion

Yen 2y ago

Thank you Dave and can you tel me where exactly is GlideFilter being used in the query?

dave 2y ago

Yes, GlideFilter is used in the `recurseUser()` function to dynamically build the query for the `sys_user` table. Here's the relevant code snippet:

```

function recurseUser(manager, level, maxLevel, userList) {

var emp = new GlideRecord('sys_user');

var filter = new GlideFilter('OR');

var filter1 = filter.addQuery('manager', manager);

var filter2 = filter.addQuery('sys_id', manager);

filter1.addOrCondition('sys_id', manager);

emp.addEncodedQuery(filter.getXML());

emp.addQuery('active', true);

emp.query();

// Rest of the code...

}

```

In this code, we first create a new `GlideFilter` object called `filter` and add two query conditions to it. The first query condition is `manager = ` and the second query condition is `sys_id = `. We then add an `OR` condition between the two query conditions using the `addOrCondition()` method.

Next, we create a new `GlideRecord` object for the `sys_user` table and use `addEncodedQuery()` to set the query to the XML representation of the `filter` object. This dynamically builds the query based on the `filter` object.

Finally, we add the `active` query condition to filter out inactive users and query the `sys_user` table.

I hope this clarifies where GlideFilter is being used in the query. Let me know if you have any further questions!

Yen 2y ago

Ok thank you! Another question - why is userList array being returned after the of statement and not the recurseUser function? Wouldn’t it be better to return the array at the end of the recurseUser function?

dave 2y ago

The reason for returning the `userList` array outside the `recurseUser` function is to accumulate all the subordinates of the manager in a single list.

When the `recurseUser` function is called recursively, it adds the subordinates to the `userList` array. If we were to return the `userList` array at the end of the `recurseUser` function, we would only get the subordinates of the first level and not the subordinates of the subsequent levels.

By accumulating the subordinates in a single `userList` array and returning it after all the recursive calls have completed, we get a complete list of all the subordinates of the manager up to the specified `maxLevel`.

So, returning the `userList` array outside the `recurseUser` function is a deliberate design decision to accumulate all subordinates in a single list.

Yen 2y ago

Ok makes sense. I ran the query exactly as you provided but it returns an empty array. I think it is due to closing out the first getSubordinates() function since when calling the script include, the recurseUser function doesn’t seem to be part of it. I also got an error saying Parsing Error: unexpected token recurseUsers. Any suggestions?

dave 2y ago

I apologize for the confusion. It looks like there was a typo in my previous response. The function name should be `recurseUser` instead of `recurseUsers`. The updated function name should be:

```

function recurseUser(manager, level, maxLevel, userList) {

var emp = new GlideRecord('sys_user');

var filter = new GlideFilter('OR');

var filter1 = filter.addQuery('manager', manager);

var filter2 = filter.addQuery('sys_id', manager);

filter1.addOrCondition('sys_id', manager);

emp.addEncodedQuery(filter.getXML());

emp.addQuery('active', true);

emp.query();

while (emp.next()) {

userList.push(emp.getValue('sys_id'));

if (level + 1 <= maxLevel) {

recurseUser(emp.getValue('sys_id'), level + 1, maxLevel, userList);

}

```

Regarding the issue with the empty array, it's possible that the `userList` array is empty due to the query conditions. Make sure that the `managerSysId` parameter is a valid sys_id of a manager in the `sys_user` table, and that the manager has active subordinates up to the specified `maxLevel`.

Also, make sure that you're calling the `getSubordinates()` method correctly and passing in the `managerSysId` parameter. Here's an example of how you can call the method:

```

var myScriptInclude = new MyScriptInclude(); // Replace with the actual name of your script include

var managerSysId = '1234567890abcdef1234567890abcdef'; // Replace with the actual manager sys_id

var subordinates = myScriptInclude.getSubordinates(managerSysId);

// Do something with the subordinates list

```

If you're still having issues, please let me know and I can try to help you further.

Yen 2y ago

Hmmmm yes the user I am testing with has about 50 direct reports. It seems that the query is still not working. It still returns 0

dave 2y ago

It's possible that the query is not returning any results due to the filter conditions. Here are a few things you can try to troubleshoot the issue:

1. Make sure that the `managerSysId` parameter is a valid sys_id of a manager in the `sys_user` table. You can verify this by checking the `sys_user` table directly.

2. Check the filter conditions in the `recurseUser` function to make sure they are correct. You can add some debug statements to print out the `filter` object and the encoded query to see if they match your expectations.

3. Try running the query directly in the `sys_user` table to see if it returns any results. This can help you identify any issues with the query conditions.

4. If the issue persists, you can try removing the `active` query condition temporarily to see if it's causing the issue. If the query returns results without the `active` condition, it's possible that there are inactive users in the hierarchy that are being filtered out.

I hope this helps you troubleshoot the issue. Let me know if you have any further questions!

Yen 2y ago

Thank you Dave!!!

dave 2y ago

You're welcome! Feel free to reach out if you have any further questions or issues. Have a great day!