I think in some situations it’s irrelevant (such as customer service, as long as your issue gets solved), but in some cases like social media, where the purpose is to be social, it matters. I think who you’re “socializing” with is relevant to a lot of people.
Discussion
We don’t have bots sophisticated enough to socialization. Have you tried talking to NakamotoX or that other annoying one? It’s impossible.
And in cases where you are talking to one human pretending to be 100 it’s still a human.