I get put on hold more often, nowadays. Everyone is short on staff.
The AI stuff gets me quite far along, usually, and then I have ONE WEIRD ANSWER and it's 🎶🎶🎶🎶🎶
Discussion
I am privileged here abroad. The bot says press 9 for English and I am immediately connected to a real human being while my wife usually enjoys the elevator music for a long time before she can go through a complicated listening and pressing numbers procedure.