Keep trying. I had to try a few times to drain some wallets for a few people last month.
Um what am I supposed to try https://video.nostr.build/ea7fcbc7c612d700690dcddf130f90f20b2d1480b8424ca7c918196a7ff76a1e.mp4
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At this point try sending an email to support.
I didn’t even know that was a thing thx just did