"Absolutely.The results?Time to first response went from 1m 44s to INSTANT!Resolution time went from 2h 13m to 3m 12sCustomer support costs reduced by ~85%Here's how's we did it 🧵— Suumit Shah (@suumitshah) July 10, 2023 “Given the state of economy, startups are prioritizing ‘profitability’ over striving to become ‘unicorns,’ and so are we,” Shah wrote in a series of tweets."
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