nostr:nprofile1qqs9v9et20mnqagtgrnrc5qmzcrgmkt2y3087p23vawqlmyczlhfdcqpzpmhxue69uhkummnw3ezuamfdejszxmhwden5te0vejk2ern9ehx7um5wghxyctwvshhq6trwvq3vamnwvaz7tmjv4kxz7fwdehhxarj9e3xzmnyrwt363 replaced my Q that got nuked after updating the firmware per the guide.

They also replaced my MK4 that was having many bizarre issues after an update as well.

I updated the new hardware to the same versions as before (latest as of this note), and everything is working so far. I have no idea what happened. I found someone else who had the same issue with their Q.

Either way, the support team helped me out pretty quickly and easily. Honestly, it was a lot better than most companies I've had to deal with, so good job there.

What I would like to see is more care with updates (assuming this wasn't some manufacturing issue or wild coincidence). Maybe it was unavoidable. Testing updates on more devices out in the wild could be a good idea, if not already being done. I'm willing to help.

No funds were lost. Shit happens. We will see how the long term testing of the new hardware goes.