nostr:npub1t3gd5yefglarhar4n6uh34uymvft4tgu8edk5465zzhtv4rrnd9sg7upxq
That was actually part of the problem. Even though they were at fault, as I did have my own equipment, this justified them to refuse to help.
Discussion
Oh. I see, “tech specialists” who thinks that router is a wifi making device insists that your local network is malfunctioning.