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They can, but it's ok to criticize them for it. Criticism is crucial part of how market can regulate them without state intervention.

Customers need to know there is somethink wrong with product so they can by different.

There is no recourse with apple for the issue brought up in the original post.

The solution is to build on top of zaps on other platforms.

#notedeck

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Solution is to use other platforms. Which you want to know before buing iPhone and so vocal criticism is way how inform users about problem.