My guess is when they were putting on the top, the guys must have pushed down on the visors and caused the retention clips inside the housing to break. The issue is that they didnt even tell me. They tried to hide the fact that they were broken by pushing them back up in the housing. Luckily, I am anal about things and went through everything before leaving the dealer. But, they told me that they didnt know if they were broken before or after (right, they were NOT broken). BTW, not the only thing they did wrong. The wiper on the back window of the new top didnt work, they left zip ties un-trimmed on wiring harnesses, they didnt re-attach my antenna, and more.