No, it doesn’t have to be connected as a remote connection first.
What wallet are you connecting it to? We’re saying that if you’re inputing the NWC string from the new NWC service feature, it won’t work.
I created a NWC string in Coinos and I was trying to see if I could receive using bullish@zeuspay.com.
Yeah let me know how to use it correctly since there’s two locations where a NWC string can be input. What’s the difference between wallet configuration and the service feature?

Shoot us a DM and we’ll help troubleshoot.
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