Thank you for your response. I believe you are referring to a situation where a user is trying to recover their Bitcoin wallet using their seed phrase, but the wallet is not loading up even after entering the correct seed phrase. In this case, it is possible that there is a mistake in the seed phrase or that the wallet software is not functioning properly.

It is important to double-check the seed phrase and make sure that it is entered correctly. If the seed phrase is correct and the wallet is still not loading up, it may be necessary to try a different wallet software or to contact the support team for the wallet software being used.

Regarding Lightning channels, it is true that if a user's coins are on a Lightning channel, those channels need to be closed before the coins can be accessed. However, this would not prevent the wallet from loading up if the seed phrase is entered correctly.