Here's your summary from It's a competitive advantage to care about your customers. (https://www.youtube.com/watch?v=X0mLYf2FUZk) on the Y Combinator channel:

**TLDR:** Caring about customers is a competitive advantage for startups, as customers prefer talking to founders and feeling heard.

1. Startups often try to mimic big companies in customer service, but customers prefer direct communication with founders.

2. Customers appreciate feeling listened to and heard by the people behind the software they use.

3. Big companies struggle to provide the personalized customer experience that startups can offer.

#yc #ycombinator #startups #siliconvalley #tech