Try not to miss label confuse by opinions here nostr:npub1q46m7q7zv8qe2zqffhhjnj558fdtzjxy7akr0x9ytwa3zc4zhpus0m8rmu I get what you are saying. But if the sats are in her wallet they are not gone.
Yes, it is custodial. They are managed by a company so there is risk. But they are NOT lost.