Their support is so ass

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Yarp.

Once you get things paid and working again, that might be worth the effort to switch registrars at the very least.

You could transfer the domain to something like Namecheap. They are pretty reliable and their support doesn't totally suck.

at the moment I can’t do that guess I gotta wait a month for that

Ah shit. I forget about the new domain lock. Hate that shit.