i have the nature of a teacher. to heal, the victim must overcome their fear in order to hear the information that will liberate them from their pain. i'm kinda of the opinion that this is the correct way to deal with people with problems. don't get involved. if they come to you for help, don't be naive and assume they are not just trying to steal something from you to hide that pain from themselves.
it takes a lot of discipline to be able to maintain your calm in the face of another's panic. if you fall, you just hurt yourself, AND not help them.