Replying to Avatar Bringin | The Complete ₿itcoin App

Hi @petzsch, Thank you for your feedback! We are constantly working to serve you better. The transaction fee is a flat 1% on all transactions (except when getting a discount via affiliate links). We are improving our UX experience.

Not sure why you had manual review process, please share your email via DM so I can check and get back to you. But KYC should and is smooth now.

By the way, Off-ramp to Fiat takes ~30 sec with us, from your Bitcoin wallet to your bank account.
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Meister Petz 1y ago

What is "We charge € 1 for withdrawing Euro to your bank account." if not a hidden fee? It's not transparently communicated on the webpage. (i have complained about this some while ago allready - just communicate it properly, it shouldn't be a dealbreaker for many customers) I'm not sure what went wrong with my KYC, maybe ticked a wrong box and that triggered something. Assume you are right and it works for the majority of your customers.

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