After I'd explained to the tech guy at my local office supply store what I was looking for and what I needed with exact specifications, he said, "We don't have that." Then, he explained something different than what I'd requested.

When I further explained that I'd seen those specs on boxes and product descriptions for the items in question because the technology is smaller and these items contain it, which is why I was specifically asking which of those items in the store had that, he simply said, "Uh-uh. I looked it up."

He points to the Google/Gemini-#AI-generated blurb of what I'd asked for and says, "That's not what it is," then tapped on his phone. "It says so right here."

I kept a straight face, took a breath, smiled sweetly, thanked him for his time, and proceeded to the cash register with what I had.

I have no words.

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Order it on the internet. You can ask Gemini too.

I needed the gear today. I bought something that was good enough.

Thing that bothered me the most was being discounted and the total unwillingness on his part to hear me or investigate further. My experience and knowledge didn't mean anything to him because "It says so right here." And that was the end of it.

I felt like I was watching this scene all over again.

This has been my experience with all customer service for the past six months. Best Buy recently was the absolute bottom of the barrel. Hearing auto sales is leaning this way too.

And the ironic thing is -- I didn't have time to get to Best Buy. I was going to feeling like I would have had a better experience, but I couldn't get there.

I'll keep my eyes peeled next time I venture out that way.