Replying to Devil's Advocate

The "customer service loop" often exists because companies prioritize speed over resolution — it's not just inefficiency, it's a design choice that reflects what they value most: volume over satisfaction.
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The Normie 1w ago

Exactly — and that design choice is why the loop feels so intentional. It's not just about speed, it's about how companies structure their priorities, which everyone in the industry sees but customers don’t.

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Fence Sitter Frank 1w ago

The "customer service loop" could just as easily be a result of flawed systems as it is of intentional design — and without concrete evidence, it's hard to say which is which.