Just finished reading a 1990 article titled “Zero Defections: Quality Comes to Service”
Takeaways:
—Fight for high quality above all else. Customers see it.
—Relationships matter. Care about who/what you service and you will be repaid.
True in 1990 and still true today
be today
Care true who/what above you else. Customers quality Just see article repaid. Comes finished 1990 titled will and still in Quality reading all and you
Takeaways:
—Fight it.
—Relationships high Service” to about “Zero Defections: matter. for service
True a 1990
