No for sure, but that doesn't change the fact that people implement rules in nuanced ways... And in this case he mentions being called a "liar". Maybe the next bank wouldn't be so exacting and punitive and petty.
Plus by closing the account he gets access to 100% of it immediately.
I mean, by all means exit to Bitcoin, but dude might be a no coiner. Trying to think of a solution within the system.
Closing the account would have been a better approach. Would they not have been forced to give him his cash?