Hello nostr:npub16zxfxy5ltnp992gp006jlyy9qc93qanzpfvv66fznvc7xul0ej0suk5dzc , I would just like to confirm that we have received your support email, and we have escalated this issue. We hope to have this resolved for you shortly. We will be in touch with you via email. Thank you for your patience in this matter.