Of course you want to present your best case to get back a valuable account. There's nothing surprising here.

The problem is when people start accepting bullshit harmful narratives like "There's no smoke without fire" or "He really shouldn't have pissed them off now he ruffled too many feathers".

... and get back to business as usual. Stories like this point to important truths about the current reality: We are controlled and this could happen to anyone, REGARDLESS of what he did.