in US if you get a business class Dell machine you get free next day on-site service. my laptop had problems the next day a tech came to my home and completely took the thing apart and kept replacing everything including the motherboard until it worked. all for free.

Dell doesn't like to use AMD though, but they occasionally succumb to customer pressure and do offer AMD chips like Threadripper which had no Intel equivalent at the time.

I think people under-estimate the value of service. frauds like Gamers Nexus make a huge deal of Dell over-charging people $2 here and there but then downplay problems like other companies delivering computers completely shattered in pieces because they can't engineer a GPU support bracket or proper packaging.

if you browse specifically forums for system admins ( who manage thousands of machines ) 90% of them recommend Dell to each other. but dumb kiddies on Fediverse think Dell is the satan and unironically refer to Gamers Nexus as "Tech Jesus"

Gamers Nexus complained that Dell fan mounting mechanism is "unnecessarily complex" ... what a crock of shit. Those fans are screwed into brackets ( that snap into place ) instead of screwing directly into case and Gamers Nexus said those brackets are unnecessary. But those brackets allow the tech to swap the fan in 5 seconds versus 5 minutes of looking for a tiny screw somewhere inside the case after you drop it on the mobo and short it out.