I created a new telegram account, tried to access support again, thinking it was accidental, then they blocked my second account.

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Have you tried to reach them out via email ?

It was over a year ago, I had emails back and forth and even spoke with one of their support members on a web conf. After some troubleshooting and no luck, the blocked me. After they blocked me the second time, I just decided it wasn't worth any more of my time.

Yeah, customer service in bitcoin companies sucks !

Customer service is one thing, but this hit different than just incompetence.

It was sad because I really liked their OS and dashboard. I had several personal friends who had great experience with them, but that wasn't the case for me.