For fucks sake fountain. I would love to join your platform, but your registration process is fucked. Tried contacting you, but alas still no response. I think I've wasted no joke about 18 hours on just trying to troubleshoot your broken sign up process.
Your auto response email was also just as reassuring as throwing my support request ticket into the trash bin. Then you saying to my face don't worry. We might look into it before cleaning out the trash bin, but our cleaning lady probably doesn't have the time, or resources to.
You are expanding too fast without having the proper resources to manage a backlog of bug fixes and customer support messages. Going full stream ahead when your fountain is broken.
If you can't handle the volume of support cases. Please try reaching out to the FOSS community and being more publicly open with your development and testing. You will find the volunteer support you need to fix what is broken too.
Build the support infrastructure that is needed to actually thrive. Don't just slap duct tape on it, ignore the problems, and try to do it all yourself in house. A project like this needs more people involved who can help you to succeed.
Food for thought...
I'm here to help. Not just bitch. Contact me if you need me. I actually believe in what you are doing very passionately. Otherwise I wouldn't care enough to keep trying.
Good luck!