nostr:nprofile1qy2hwumn8ghj7un9d3shjtnddaehgu3wwp6kyqpqg0tuf634rz4suczwj7kgnecr6cyt0eu9xmp3sp0fku68mqehq4msas60lz The Financial Ombudsmans Service is of assistance to the Financial Services Sector because it provides an inexpensive forum for prompt dispute resolution. In my experience the service is not "against" the sector. That would be a construct put upon it most likely by people, like politicians, who have no hands-on current relevant experience in the sector, of dispute resolution, or of interaction with FOS. Most probably Tories, for whom every free to user public service is anathema.
Discussion
Yes, the services has been by no means consumer centred in the past, but has been able to (often) be the site of good multi-party actions against wrongdoing... but as you say, even if it was better 9than it will now likely be) at hosting attempts to protect consumers' interests, at best it was neutral & at least not working against them when it arbitrated.... now, that seem likely to be less the case as Reeves puts it under pressure to prioritise 'growth' (which is a nonsense here)