Banning someone from one client just makes a hurdle for the racist person that is easy to get over - go to a new client. A better way would be flags or something. Perhaps users can “flag” another for racism/nudity/etc and the “flags” appear in their profile in a way like “this user was flagged 5 times for racist language” or something if the sort. The only issue with this is that it could be easily abused.

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