clearest communications I’ve seen tbh

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I got the same email from them today. I asked for clarification and they reformatted the email and sent it back to me with no new information. What are we exactly suppose to do here?

So we're supposed to install this cert on all client devices? We don't even manage our users phones.

I think they're just saying you should check your network configuration before it becomes a problem. Some closed corporate networks manage their own list of root certificates. Phones that pull their OS updates from the vendor (Apple or Samsung) more likely than not have updated their cacert list for LetsEncrypt long ago. If an IT admin doesn't already know how to check if your SSL CA certs are up to date, its about time they figure out because that's a fundamental job responsibility.

I received this report from Slack today:

"We will be renewing the slack-edge.com TLS certificate with a new Certificate Authority (CA) from Let's Encrypt.

slack-edge.com is a domain of Slack that primarily hosts needed software resources (html, javascript, etc) that allow Slack clients (desktop, mobile, apps) to work.

It is unlikely action is required on your end. If your devices that access Slack have automatic updates enabled at the operating system level, the relevant certificates should already be installed.

Quick test to see if an updated certificate is needed:

Try accessing https://slack.com/ in your browser. If you are able to do so, then you are good to go! If you encounter issues, we'll connect you with a specialist for additional guidance."