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Replying to Avatar Leo Wandersleb

Revolut is a nightmare.

A friend convinced/bribed me to open an account and I never used it. Now, on a different phone with no access to the old number with my account apparently suspended for not reacting to something last year, I'm jumping through hoops to proof I am myself but the worst thing about that is that every time the app actually closes, it forgets that I was chatting with their support so it asks me to take a selfie and to take a picture of my driver's license front and back and then permits itself some 10 minutes to reflect on my input. The kicker? Even when it returns that my ID was denied, it lets me chat with support after that. I had to do this for 8 times already. Crossing fingers it's the last time now.

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Martijn Wismeijer 1y ago

Ouch. Unfortunately this happens to many of those app-only NEO banks. I've had similar issues with N26 and cryptocom in the past and had to provide tax information and proof of where the assets came from for them to allow me access to my own funds. It's easy to get started but when things go south, these app banks are often terrible to deal with.

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