Ontario isn't a state, it's a province. Also people at service ontario technically don't work for the government of Ontario. They are subcontractors.
Discussion
Yeah sorry for my americanisms. I had a similar experience trying to register a car after I moved to a new state. They demand all this paperwork from the dealership and the bank, etc. and it's all your responsibility to get in order. They don't care at all about helping you but charge you fines if you don't get it done fast enough