Unsolicited feedback by way of example.
The mission and vision (within values system) should serve as a tool for the team to make the hardest decisions quickly. Imagine the founders of conduit are out of town and their power is out for a week when the new cs agent is faced with the toughest decision imaginable.
They need to at least make sure they’re not violating mission and vision with their call.
So mission should be easily repeatable, memorable and directive baked into the minds of the company as the reason we were put on the Earth. Missions are also powerful recruiting tools so they should give you chills. And new recruits chills.
Great operators that don’t need to get paid anymore are looking for great missions for example.
Vision should have an empirical element to it that is captured in income statement projections eg serve10m households by 2030. You can break that down to weekly direction and initiatives so that’s why it’s important to frame that way.
Values are boundaries that say HOW we go about achieving those things. We can’t have cs agent violating those either.
Hopefully this comes through as constructive.
Totally constructive. Thank you. Noted, and will rework with the feedback.
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