I feel like these guys have so much on and a lot of their focus is on big companies and large orders. When they are communicating things move fast... but then they'll dissappear for a while and nothing happens in that time until the reappear a week or two later when they come back to check messages.

I doubt you'll get rugged, they have a good reputation to uphold. The products they ship are always high quality, clean, and functional. It's just the anticipation and waiting that's a killer!