No worry, you weren't harsh :)

Interesting, love to see more about that!

I'm the past (2017) I followed a similar experiment working on a project that used chat bots to expose typical services to promote local business (and it also had a concept similar to zaps!), with the goal to simplify the UX. The feedback was positive, although we didn't have the current AI to support the conversations. So yes, conversation patterns put users at ease.