I will concede that my experience is totally anecdotal. Two identical laptops (custom spec) were ordered at work. One for me, one for my boss. Both are presenting issues of various types. It could also be the model is just bad. The model in question is the P1 Gen 5 which was new at the time of purchase. Again, I let the warranty expire because this was a work laptop I could not afford to send in. We did not get on site support, assuming similar to the dozens of IBM’s we’ve owned it would not be needed, and we’re all fairly handy with hardware in a pinch.

Nothing else has broken on mine - any other gripes I have were over Lenovo claiming Linux support for a laptop that did not have mainlined drivers until nearly six months later. Things like that are not related to build quality though.

It can make one really irate when they have a 20 core Intel i7-12800H, 32GB of RAM, 2 TB of disk space, and a workstation class A2000 graphics card, and can’t run virtual machines worth a crap because there’s an EFI bug where Intel virtualization does not enable even when switched on.

The speakers showing up like this were my last straw. When this retires (hopefully not too soon) I’ll probably pursue a Framework.