Eh. It's worth pointing out that when you call you get :

-VM and then a text back

-some foreigner named Doug who can't understand and will need to escalate over a series of hours or days.

-most firms prefer to use low-value chat bots which waste time and ultimately yield a required call all in the name of MUH self service.

The real problem is customer service as a whole has deteriorated to the point where Noone is accountable